How Tikona Digital Networks Customer Care helps us

 

Tikona Digital networks offer a rich and secure service related to broadband and serve various enterprise and home customers belonging to various cities of India. Ministry of Communications of India has offered a valid license related to Class-A ISP to Tikona Digital Networks. It works on a comprehensive services framework that promises to provide Multimedia content, video and IT applications. Tikona digital networks have one of the best technology partners. It was founded by various experienced people from telecom sector in 1998, who had links to various high-quality investors. After knowing a brief about Tikona Digital Networks, we would love to throw some light on how Tikona digital networks Customer care helps us.Following points are mentioned below:

 

Disconnection of Service:-

 

Are you looking for switching to broadband service or in any case you want to disconnect your broadband connection, then the Tikona Customer care will guide you through this step.

 

All you need to do is to follow the following steps:

 

• First contact customer care of Tikona Broadband at toll-free number 1860-3000-3434 or by writing them an email at customercare@tikona.in and raise your query. Discuss your reason of disconnection with them briefly.

 

• Then in reply, they will provide your reference number which you have to save for the future reference. They will ask you for the same when they will disconnect or connect the broadband service.

 

• Now again send a disconnection request email on the same email address customercare@tikona.in from your registered mail ID. If you wonder what is your registered email address then move on to tikona website and then subscribe portal and after that go to personal information.

 

• Now you are done. You will soon get a verification email to your registered email address confirming your disconnection of service.

 

Tariff and Relocation:

 

If you want to change your tariff plan, then you can contact customer care at 1860-3000-3434 or write them at customercare@tikona.in and ask for migrating your plan. If you are shifting your residence to somewhere else and want to reallocate your broadband connection, then you can contact customer care at the above addresses and your problem will be sorted out.

 

Authentication problem:

 

There can be cases when you will face authentication problem with Tikona broadband. There can be many reasons for that like if you have reached maximum numbers of mac addresses connected with your broadband, maximum allowed session reached, external AAA failure, no interface available etc. These can be solved by contacting customer care at the above number and email ID. Apart from that you can solve your problem by visiting self-care portal of Tikona https://selfcare.tikona.in

 

Online Complaint Status Tracking:

 

If you have lodged a complaint about any of your problems anywhere on the phone or email then you can track the status of your complaint on their self-care portal yourself. You can verify your complaint by the reference number provided by the customer care at the time of complaining. You can track your status on self-care portal at https://selfcare.tikona.in

 

Tikona customer care provides the best service to their consumers, yet there are a lot of things that customers can do themselves, but tikona provides a better helping to novice people from the beginning and their service is reliable and verified by thousands of its customers.